Satisfaction Guaranteed 30 Day Return, Refund, and Cancellation Policy
If your product arrives damaged or defective in some way, it must be returned within 30 days for evaluation. If upon evaluation we determine the product did indeed arrive damaged or defective, a replacement will be provided.
If you are not satisfied with the performance of your undamaged and fully functional product, you must contact us within 30 days of the purchase date in order to qualify for a full or partial refund. Contact Customer Service to discuss your options. See the Terms below for additional information regarding Returns.
Cancellations / Order Edits
- Orders are generally not eligible for cancellation or edits, as our system validates orders to the dispatch phase immediately after the transaction is successfully processed.
- Once an order has entered the dispatch phase, the order can not be canceled or edited. If you still wish to “cancel” an order after it has shipped, the order becomes a “return” from that point forward. Order “edits” will require a new order to be initiated to correct any error(s) made during the first order (see Returns and Terms below for more information).
- If you made a quantity error in your order, we will be happy to work with you to correct the number of items ordered, or to remove bonus offers that were mistakenly added after the initial purchase. However, since your order may have already entered the dispatch phase, we will guide you through the post-dispatch correction process.
- TrimmerBoss does not offer exchanges. If you mistakenly ordered the wrong product or part (for example, you ordered a battery for an iPhone 6 but you actually have an iPhone 6s), we cannot exchange it for you. You may request to return the incorrect product or part back to us within 30 days of your order date and may place a new order for the correct product or part whenever you like.
If you are not satisfied with the performance of your product, or if your product arrives damaged or defective in some way, you may return it within 30 days from the date of purchase (i.e., the date you ordered your product) for a full or partial refund, according to the Terms listed below.
- All returns must be approved by a Customer Service Agent by email ONLY, via the issuance of an RMA (a.k.a., Return Merchandise Authorization).
- TrimmerBoss will not accept any returns without an RMA.
- The printed RMA form must be included with the returned product.
- RMAs are valid for 15 days from the date of issue. All returns must be postmarked and in the hands of the shipping carrier within this time frame.
- RMA Numbers must be clearly written on the outside of the return package (our shipping department is not able to accept any packages without an RMA number clearly written on the outside of the package).
- All returns are subject to a restocking fee.
- All returns must include the original product packaging.
- Refunds may only be issued to the same credit card or method of payment that was used during the original purchase.
- Refunds are processed as soon as possible AFTER we are able to verify receipt of the returned package at the warehouse, but may take up to 10 days to appear on your statement after the refund has been processed on our end, as your bank or credit card issuer may take longer to complete this transaction. Please contact your financial institution for assistance if you do not see your refund within 10 days AFTER receiving confirmation from our Customer Service Team that your refund was processed on our end.
- Shipping costs, restocking fees, discounts, or coupons will not be refunded.
- In lieu of actually returning the product, customers may be offered the opportunity to keep the product AND receive a partial refund or store credit.
- Unless explicitly stated by TrimmerBoss, any coupon or discount codes provided are for use toward product purchases only, NOT shipping.
- We cannot process or refund packages marked as Return to Sender.
- Rejecting receipt of a package (a.k.a., “Return to Sender”, or “RTS”) is considered returning the package without an RMA Number and may be charged up to 50% of the retail value as a restocking fee. Any fees or shipping charges incurred by the unauthorized return of the package will be re-billed to the customer in the form of a deduction from any applicable refund amount. In cases where the rejected package costs more than the order itself, a refund is not possible.
- Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If the product is defective, TrimmerBoss will provide a pre-paid return shipping label.
- Any shipping and/or customs charges billed to a TrimmerBoss shipping account and not explicitly authorized by TrimmerBoss will be billed to the customer.
- If a defective part was reported and a return shipping label was provided for you, but the part comes back to us fully functional or obviously damaged (other than manufacturing defects), then the charge for the return shipping label will be deducted from any refund due.
- If a returned product does not come back in the condition it was sent out in (i.e., any damage not reported to the Customer Support Agent during the RMA issuing process), a refund may be denied (or additional charges may apply), and the item may be sent back to you at your expense.
- TrimmerBoss is not responsible for invalid shipping addresses; we will ship to the address you provide on your order. TrimmerBoss is also not responsible for a customers’ failure to respond to a carriers’ pickup instructions. Undeliverable orders will either be Returned to Sender or destroyed by the ground carrier and will NOT be replaced nor refunded without Shipping Insurance.
- Orders with addresses that appear to be undeliverable prior to shipment will be flagged in our system, and we will attempt to contact you to correct the error. If we do not hear from you within 3 days, the order will be released to the address provided when the order was placed.
- TrimmerBoss is not responsible for purchasing decisions or behavior and is therefore not obligated to refund or cancel an order due to a change of heart.
- Purchasers retain sole responsibility for orders placed, with the exception of clear cases of fraud.
- TrimmerBoss is not responsible for orders that have been lost, stolen, or damaged in transit.
- All purchases are subject to sales tax, per local laws.
- TrimmerBoss is not responsible for the rate of sales tax applied by the governing authorities.
- Disagreement with the rate of tax applied to your purchase, when accurate according to law, is not an eligible reason for refund.
For assistance, please send an email to firstname.lastname@example.org and our Customer Service Team will take great care of you.
Satisfaction Guaranteed 30 Day Return, Refund, and Cancellation Policy
At TrimmerBoss, our Customer Experience is very important to us, and we want you to be happy with your purchase! As such, we offer a Satisfaction Guaranteed 30 Day Return Policy, allowing you ample time to receive, inspect, and utilize your product purchases. The items returned must not have been altered or damaged, and must include all original packaging and tags.